Shipping FAQ

The cost of shipping as well as the estimated delivery time will depend on the size and weight of your package, as well as the shipping method you choose. The average estimated delivery time for standard shipping typically takes 9-20 business days, while expedited shipping takes 3-9 business days. Please note that the delivery times may be affected by factors outside our control, such as weather conditions or carrier delays.

We are pleased to offer international shipping to select countries. The cost and estimated delivery time for international shipping will vary depending on the destination country and the shipping method chosen. Please note that any customs or import duties that may apply in your country are your own responsibility.

We make every effort to ship orders as quickly as possible. Most orders are processed within 1-2 business days after your order has been placed. If you notice a delay in processing, or a longer than expected wait time, please reach out via our Help Center and our support team will provide information regarding your order.

Once your order has been shipped, we will provide you with a tracking number and a link to track your package via email. You can use this information to track the delivery status of your package at any time. If you have not received your tracking information, please reach out via our Help Center, and our support team will provide you with the proper information.

Once payment has been made, order cancellations and changes typically will not be accepted, but if you would like to inquire about an order change or cancellation please refer to our Refunds & Returns Policy. This guide is the best way to help determine if an order change or cancellation is possible, and if a request is then made, the WoofnMoo team will do our best to accommodate.